Terms Of TradeGeneral informationsLegal name: Fit4Fight Organisation form: Sole Proprietorship Legal registration: 28914458 You can contact us on telephone: +45 32 12 18 12. Mon-Fri: 09:00 to 17:30 and Saturday 09:00 to 14:00 or by email: info@fit4fight.dk which we answer within 24 hours on workingdays. Warranty Sale of Goods Act shortage rules may apply to purchases. We kindly ask the customer to be careful to inspect the goods upon receipt. Should it appear that there is a defect that was present when the goods were bought, you have the right to complain about the product. The warranty is 2 years and includes manufacturing and material defects. This means that you either get it repaired or replaced, refund or get a reduction in price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior. If you as a customer would like to complain, this must be made within two months after a fault or defect in a product is discovered. If the complaint is justified we will refund your (reasonable) shipping costs. The product must always be returned in protective packaging, and remember to get a receipt for shipment, so that we can refund your shipping costs. The product must be sent to: Fit4Fight.dk Teglbækvej 21 DK-8361 Hasselager Legal registration: 28914458 In case of a complaint, it must include full information about defects in the goods, as well as an attached copy of the invoice/order confirmation. Return/Cancellation For purchases where the ordering of goods is done by the Internet, the constumer is entitled to 14 days withdrawal right. At Fit4Fight.dk you have 30 days withdrawal right. The withdrawal period will expire 30 days after the day you received your item. You must within 30 days of receipt notify us that you want to cancel your purchase. The notification shall be given by contacting us via e-mail at info@fit4fight.dk, phone +45 32121812 or by using the standard withdrawal form from the e-mark. In your message, make us clearly aware that you want to use your right of withdrawal. You can not undo by simply reject the goods without being given us clear message on this. • E-mark standard withdrawal form can be found here • Consumer Contracts Act standard withdrawal form can be found here Return You must send your order back to us without undue delay and within 30 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with product return shipping. You bear the risk from the time of delivery of the goods. Some items can not be returned by regular post because of their type and size. The cost for the return expected maximum amount to about 59 DKK. Items excluded withdrawal The following product types are excluded withdrawal: • Supply of foodstuffs, beverages or other goods for household use that as physically supplied to the constumer's home, residence or workplace by a trader on frequent and regular rounds, • Supply of sealed goods of protection of health or hygiene reasons not suitable to be returned and where the seal has been broken after delivery, You lose your right if: • You break the seal on the goods of the protection which are not directed to be retuned of the health or hygiene causes. Item condition when you send it back You can try the product in the same way as if you tried it in a physical store, but you can not take it in the proper use. If the product is proven beyond what is outlined above, we consider it as used, which means that you by the withdraw of purchase only get part or none of the purchase amount back, depending on the product's commercial value. Repayment of the purchase amount If you regret your purchase, you get the amount you have paid us back. If there is an impairment that you are liable for, the purchase amount will be deducted. If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such redemption using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold the redemption until we have received the product, unless you have been supplied evidence of having sent it back. The return receipt can be downloaded here: http://www.fit4fight.dk/images/Fit4Fight_return_receipt_3.0.pdf Goods Return Goods return must be sent to the following adress: Fit4Fight.dk Teglbækvej 21 DK-8361 Hasselager Legal registration: 28914458 Prices All prices on the webshop includes 25% VAT (value added tax) unless otherwise is stated. Payment Fit4Fight receive payments in the form of these credit cards: Visa/Dankort, MasterCard, Visa, JCB, Maestro.  There is no fee for payments on Fit4Fight.dk. The amount will be raised on your card when the item is shipped. Shipping and Delievery All orders will be sent to the selected shipping method. We have the following options for shipping: GLS (29.00 DKK) For orders over 999 DKK. Delivery with GLS is free. Post Denmark with delivery (59.00 DKK) - Delivery to your address The package sent by Post Denmark, will try to delievery it at your selected address. Should it happen that you are not home at the time of delivery, Post Denmark will put a pickup note in your mailbox and you can pick up your package at the post office for up to 14 days. If your package is not picked up, it will be returned to Fit4Fight. We will send the package to you again upon payment of a new shipping fee. For orders over 999 DKK. Delevery with Post Denmark is free. Packets over 20 kg will be sent with Danish Carriers and not freight free. There is no handling fee. Privacy Policy For that you may agree with us, we need the following information: Name, Address, Postcode, Telephone number and E-mail address. We record your personal information for the purpose of delivering the goods to you. Personal information will be registered at Fit4Fight v/Frank Hansen and kept for five years, after which data will be deleted. The controller on Fit4Fight.dk is Frank B. Hansen. Your information will not be sold to third parties, but your email and name may be divulged to Trustpilot to send you an invitation to give us a review of your buying experience. As registered with Fit4Fight v/Frank Hansen, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You have these rights for Personal Data Protection Act and request related must be sent to Fit4Fight v/Frank Hansen. Complaints European Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints must be lodged here http://ec.europa.eu/odr. By filing of a complaint enter our e-mail address info@fit4fight.dk. Bank details Danish Bank - Account no. 3649/3649089787 IBAN: DK4630003649089787 BIC (SWIFT address): DABADKKK Last updated: July 16, 2016 |
